We value our clients and customers.

As a small business, we strive to improve our service at all times. Our complaints & dispute resolution process is designed to provide a simple and personalised process for resolving any complaint you might have about our agency. If you would like to make a complaint or simply raise a concern, please follow this process.

Flowchart outlining the complaint resolution process, starting with raising concerns with a licensee agent, followed by investigation, proposing a resolution within five days, accepting or rejecting the resolution, mediating if needed, and finally submitting a complaint to the Real Estate Authority with instructions.

Important

You do not have to use our in-house complaints & dispute resolution process.

If you prefer, you can make a complaint direct to the Real Estate Authority (REA).

Even if you choose to follow our in-house process, you can still make a complaint direct to the REA at any time.

Real Estate Authority
PO Box 25 371
Wellington 6140
0800 367 7322
www.rea.govt.nz