What is Personal Information?
“Personal information” means any information that can identify you. This includes your name, contact details, profession, or any other details that can reasonably identify you.

What We Collect and How
We collect personal information when you:

• Attend open homes or contact us about properties

• Buy, sell, or rent property through us

• Sign up for newsletters or alerts

• Use our website, apps, or social media

• Interact with us by phone, email, or in person

We may also collect information using cookies and tracking tools to improve our services. You can manage these in your browser settings.

Why We Collect Your Information
We use your information to:

• Manage property sales, purchases, rentals, and property management

• Record attendance at properties and facilitate transactions

• Conduct tenant checks and manage body corporate services

• Improve our business, services, and staff training

• Promote properties and services through marketing and social media

• Carry out market research and surveys (with your consent)

We will comply with all relevant laws when required, including to record and report transactions under Anti-Money Laundering and Counter-Terrorist Financing laws, maintain records for Real Estate Agent Code of Conduct regulation and tax purposes, and to comply with any lawfully issued notice to provide information to a regulatory agency, including the New Zealand Police and Serious Fraud Office.

Digital Tools & Cookies
We use cookies, Google Analytics, and similar tools to understand how our website is used. These help us customise your experience and serve relevant advertising. You can opt out of targeted ads via Google and Facebook settings. If you use a third party mobile app and allow location access, we may use your real-time location to show nearby properties. This information is not stored.

Social Media
When you interact with our social media channels (e.g., commenting or liking), we may collect your name and profile information. Be mindful that our social media pages are public — avoid sharing sensitive information in comments.

Who We Share Your Information With
We may share your personal information with:

• Our employees, contractors, and service providers

• Legal, accounting, or IT professionals who support our services

• Marketing and digital service providers (e.g., email platforms, analytics tools)

• Government or regulatory agencies when required by law

• Other third parties, with your consent

Some of these parties may be located overseas. We take reasonable steps to ensure your data is protected.

Marketing Communications
We may send you updates or promotions about our services. You can opt out anytime using the unsubscribe link in our emails or by contacting us.

Accessing Or Updating Your Information
You can request access to or correction of your personal information. We may ask for identification to process your request. We may charge a fee for providing this information.

Security
While we take steps to protect your information, transmitting data online always involves some risk. Please be aware that data shared via our website or email is at your own risk.

Links
Our website may link to other sites. We’re not responsible for their privacy practices. We recommend checking their policies directly.

Contacting Us
If you have any questions or concerns about your privacy, please contact us through our website. We’ll aim to respond within a reasonable time and work with you to resolve any concerns.

Changes To Our Privacy Policy
We may update this policy occasionally. The most recent version will always be posted on our website. This privacy policy was last updated on 23 July 2025.